No — personalised items cannot be refunded or exchanged because each product is custom‑made to order. The only exception is if there is a printing error on our side.

No — once an order is placed, personalisation cannot be changed. Please ensure all names, dates and wording are entered exactly as required before completing your purchase.

Most personalised items are made and dispatched within 5 days, and some may be sent even sooner depending on the design and workload. 

Yes — once your order has been dispatched, you will receive tracking details so you can follow your parcel’s journey.

No — we do not offer gift‑wrapping. All items are sent in standard packaging so you can wrap them in your own style for gifting.

Yes — every item can be personalised individually. You can mix names, initials, dates or short messages across different products in the same order.

If the mistake is on our side, we will replace the item free of charge. Please contact us with a photo of the error so we can resolve it quickly.

Personalisation is printed exactly as entered. Please double‑check spelling, punctuation and capitalisation before placing your order, as changes cannot be made afterwards.