No — personalised items are non‑refundable and cannot be exchanged because each product is custom‑made to order. Please double‑check all spelling, names, dates and personalisation details before completing your purchase.

Yes — once your order has been dispatched, your tracking number will be emailed to you so you can follow your parcel’s journey.

If you need an item urgently, please message us before placing your order. We can often speed things up, but only if you contact us first.

Tracking will show the latest updates. If you need help or your parcel appears delayed, feel free to contact us and we’ll assist you.

If you need international delivery, please message us first so we can confirm availability and delivery options.

If you choose to return an item for any reason other than a printing error, the return postage must be paid by you. Personalised items cannot be refunded or exchanged unless the mistake is ours.

If the printing mistake is on our side, simply send us a clear photo of the error. We will replace the item free of charge, and we will also cover the postage for the replacement.